naga9 Privacy Policy

When you register an account, complete KYC verification, make a deposit or contact our support team, you provide us with information that we collect and process. This includes:

• Identity information: full name, date of birth, and copies of identity documents submitted for KYC verification (e.g. national ID, passport).
• Contact information: mobile phone number, email address (if provided), and city or district of residence within Bangladesh.
• Financial information: payment method details (bKash number, Nagad number, Rocket number, Upay number, USDT wallet address, or masked card details) used for deposits and withdrawals.
• Communications: records of messages you send to our support team, including live chat transcripts and email correspondence.

When you access naga9.vu, certain technical data is collected automatically by our systems. This data is used for security monitoring, fraud prevention, platform optimisation and responsible gaming compliance. It includes:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and network connection type.
• Usage data: pages visited, time spent on each page, games played, bets placed, session start and end times, and navigation patterns within naga9.vu.
• Cookie and tracking data: session identifiers, preference cookies, and analytics tags as described in Section 5 of this Policy.

naga9 processes personal information only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected:

• Account management: to create, verify and maintain your naga9 account, including KYC verification, identity checks and age confirmation to ensure all players are 21 or older.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard and USDT, and to maintain accurate financial records.
• Security and fraud prevention: to detect and prevent unauthorised access, account takeover, payment fraud, money laundering and other prohibited activities.
• Responsible gaming compliance: to monitor player behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfill our duty of care obligations.
• Customer support: to respond to your enquiries, resolve disputes and provide assistance with account and payment matters via [email protected].

naga9 relies on the following legal grounds to process your personal information:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you accepted when registering — including account management, game access and payment processing.
• Legal obligation: processing required to comply with applicable anti-money laundering (AML), Know Your Customer (KYC) and age verification requirements.
• Legitimate interests: processing for fraud prevention, security monitoring, platform optimisation and responsible gaming monitoring — where these interests are not overridden by your privacy rights.
• Consent: where you have expressly opted in to receive promotional communications from naga9 (e.g. bonus offers and seasonal promotions). You may withdraw consent at any time by contacting [email protected].

naga9 does not sell, rent or trade your personal information. We share data only in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard and USDT gateway providers receive only the transaction data required to process your deposit or withdrawal. They operate under their own privacy policies.
• Game providers: Pragmatic Play, Evolution Gaming, PG Soft, Ezugi, Spribe, NetEnt and Microgaming may receive session identifiers required for game operation. They do not receive your financial or identity information.
• Identity verification services: third-party KYC providers may process identity documents solely for age and identity verification. These providers are bound by strict confidentiality obligations.
• Law enforcement and regulators: we may disclose personal data when required by applicable law, court order or a request from a competent authority in connection with AML or fraud investigation.

naga9 strictly prohibits the sale of player personal data to advertising networks, data brokers, marketing agencies or any other commercial third party. Your information is not used to build advertising profiles or to target you with third-party adverts outside of naga9.vu.

naga9.vu uses cookies and similar technologies to keep you logged in, remember your preferences and gather analytics data to improve the platform. Cookies used on naga9.vu fall into three categories:

• Essential cookies: required for platform functionality, secure login sessions and responsible gaming tools. These cannot be disabled without breaking core platform features.
• Analytics cookies: used to understand how players navigate naga9.vu — which pages are visited most, where sessions start and end, and which features are most used. This data is aggregated and does not identify individual players.
• Preference cookies: store your language setting, display preferences and responsible gaming tool configurations so they are remembered across sessions.

naga9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration your account is active and for a period thereafter as required by AML and financial record-keeping obligations. Transaction records are retained for a minimum of five years following the date of each transaction to comply with financial reporting requirements. If you request account closure, your personal data will be retained for the legally required period and then securely deleted or anonymised. Data used solely for analytics purposes is anonymised within 12 months of collection. You may request information about the specific retention period applicable to your data by contacting [email protected].

naga9 takes data security seriously and implements a range of technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and naga9.vu, ensuring your session data, login credentials and payment details cannot be intercepted.
• Encrypted storage of passwords and sensitive account data using industry-standard hashing algorithms. naga9 staff cannot view your password in plain text.
• Access controls limiting employee access to personal data on a strict need-to-know basis. All staff handling player data undergo security and data protection training.
• Real-time fraud and intrusion monitoring systems that flag suspicious login attempts, unusual transaction patterns and potential account takeover activity.

As a naga9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and at no charge for standard requests:

• Right of access: you may request a copy of all personal data naga9 holds about you, including the categories of data, the purposes for which it is processed and any third parties with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that require us to keep it.
• Right to restriction: you may request that we restrict processing of your data in certain circumstances — for example, while you contest the accuracy of the data we hold.
• Right to object: you may object at any time to processing of your personal data for direct marketing purposes, including any profiling related to such marketing. Upon receiving a valid objection, naga9 will cease that processing immediately.

To exercise any of the rights listed above, send a written request to [email protected] with the subject line "Privacy Rights Request". Include your registered mobile number or email address so we can verify your identity before processing the request. naga9 will acknowledge your request within 3 business days and aim to fulfil it within 30 calendar days. Complex or high-volume requests may take longer, in which case we will notify you of the extended timeframe.

naga9 is strictly an adult platform for players aged 21 and above. We do not knowingly collect, process or retain personal data from any person under the age of 21. Age verification is a mandatory step during the KYC process. If naga9 discovers that personal data has been collected from a person under 21, the account will be immediately closed, all data will be securely deleted and any deposits returned in accordance with our Terms & Conditions. If you believe a minor has registered on naga9, please notify us immediately at [email protected].

naga9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make material changes, we will use reasonable efforts to notify active players via the platform or their registered contact details. The most current version of this Policy is always available at naga9.vu/privacy-policy, and the effective date at the top of the page will be updated accordingly. Your continued use of naga9.vu after an updated Policy is published constitutes your acceptance of the revised terms.